OT: Help, Amex mixed up my dad and my brother

Posted on Jan 08, 2009 under xn--zqqs84h3is.com | edit
  • My younger brother recently applied for his first American Express card. When we received it in the mail, the new Amex Airmiles credit card correctly shows my brother's name, but for the field "members since", it shows a mysteriously 85!!! At first, we looked at it and we laughed as there is no way my brother was a member of the Amex card when he was only a kid. Then we looked at our dad's card and found out he was the one who was a member since 85. So there was clearly a mistake on Amex's part in identifying my dad and my little brother. I must admit my dad and my brother have similiar names. But on my brother's credit card application, he clearly puts his own middle name, date of birth, and SIN number.

    Also, Amex gave my brother a mysteriously high credit limit. Given that he is still a student, there's no way he could have gotten that. So we're guessing that they must have mixed up my dad and my brother.


    So here's the deal. My brother wants to call Amex to get this clear up, but none of us know what to say beside what I said above. Should we ask for a proper written explanation, or other compensation?


  • That musta been one big bakery mixer.


  • I'd keep my mouth shut and enjoy the use of my new Amex card.


  • Originally posted by flyingstudent:
    My younger brother recently applied for his first American Express card. When we received it in the mail, the new Amex Airmiles credit card correctly shows my brother's name, but for the field "members since", it shows a mysteriously 85!!! At first, we looked at it and we laughed as there is no way my brother was a member of the Amex card when he was only a kid. Then we looked at our dad's card and found out he was the one who was a member since 85. So there was clearly a mistake on Amex's part in identifying my dad and my little brother. I must admit my dad and my brother have similiar names. But on my brother's credit card application, he clearly puts his own middle name, date of birth, and SIN number.

    Also, Amex gave my brother a mysteriously high credit limit. Given that he is still a student, there's no way he could have gotten that. So we're guessing that they must have mixed up my dad and my brother.


    So here's the deal. My brother wants to call Amex to get this clear up, but none of us know what to say beside what I said above. Should we ask for a proper written explanation, or other compensation?


    Compensation? What for? For giving him too high a credit limit?

    Don't buy into trouble that you don't need. *If* there is a mistake, sounds like it's theirs. Why should you/him care? It doesn't hurt him, does it?


  • Well, my dad also has a little concern. Wouldn't the low annual salary my brother put on his application has some sort of effect on my dad's credit ratings? I think credit cards do report annual salary they received on applications to credit bureau.

    Also, my little brother also wants to build up his own credit history.


  • A compensation? For what? They made a mistake, but if you push it too far, they may just ask your little brother to send the card back!

    I would call, explain your concerns, have them made the adjustments and get a written confirmation that it has no effect on your dad account and move on.







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