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Why Do Banks Make Us Wait so Long?

Banks are one of the victims of poor queue management.

During peak hours, the queues are so long.

What the bank usually does is open more counters, allocate more staff in order to cope with the peak hour crowds.

But still, the queues moved at a snailâ ™s pace.

If only we can make an appointment and then come 5 minutes before the appointed time, and get served within 5 minutes.

Technology is so advanced nowadays. Solving this is no rocket science.

Allowing bank customers to make appointments can be through 3 ways :

1. SMS appointment (using your mobile phone)

2. Internet appointment booking

3. Last but not least, call in to make an appointment

SMS appointment will be the best one to use.

Internet appointment requires a computer to do so.

Calling in is also not easy when you have to wait for a long time before you get to the operator.

Using SMS to book an appointment takes alittle bit of getting used to. Well, whenever there are changes we need time to adapt to it.

Basically, you send an sms (in a certain format) to a number e.g. 12345 and you will receive a reply to confirm your appointed date and time.

If the appointment you requested is already filled up, the reply sms gives you the next available time closest to your choice.

Then just appear at the bank 5 minutes before the appointment, and you will be served in no time.

Long Queues? No more!

Donâ ™t you think that itâ ™s about time, Banks use this technology to relieve us of the pain and frustration?